Terms & Conditions

These terms and conditions apply to all wines, spirits or various other goods or services supplied by DolceVita Wine Club to you. DolceVita Wine Club is a trading name of DVCLUB LTD (firm number 12201569, VAT Number: 335727293) whose registered workplace address is at 1 Wimbledon Park Road, SW18 1LS, London, UK.

18 Years or Older

You must be 18 years old or older to visit our site and/or to purchase any product from us. If you are younger than 18 years old you have to leave this web site immediately.

Our agreement with you

Your order is an offer to purchase from us. There will certainly be no contract of any type of kind between you and us unless and until we accept your order as well as in case wines and goods to be delivered to you, when we actually despatch the goods to you. At any point up until then, we may stop providing the goods or services to you without specifying the reason. Once we accept your order, or in case of dispatch of products, a contract will be made between you and us.

Ownership

All wines and spirits or various other products ordered at https://dvclub.co.uk remain the property of DolceVita Wine Club until the payment is received in full.

Shipment Fees

Deliveries are done between 8am and 9pm Monday to Friday. Deliveries are arranged using couriers that will ask for a signature, howevr in COVID-19 times we offer contactless deliveries without signature required.

We keep the right to invoice for re-delivery of orders that could not be fulfilled due to incorrect address information being provided by the customer. Whilst we make every effort to supply all your goods in the shortest time, we will certainly not be accountable if we fail to do so partially or completely due to situations beyond our control.

You must inspect the goods as soon as possible and inform us immediately of breakages, errors or wine shortages. We are not able to guarantee refund or replacements unless we are informed within 2 week of shipment of the order.

For the details on Shipment charges please check out Dilivery and Frequently Asked Question page.

Description & Prices

The description and rates payable for the products that you order are clearly set out on our web site. If, by chance, we have under-priced a product, we will certainly not be liable to offer that product to you at the specified price, in case we notified you before we despatched the product in subject or, in the event where we are not despatching a product, within 2 working days of our acceptance of your order and we might cancel your order on the condition we reimburse you any payments you have already made. You may agree to pay the correct rate, in which instance we will proceed with your order. In the unlikely event that an item has actually been over-charged, a complete reimbursement of the difference will be provided. We reserve the right to change our rates. Please refer to our web site for all present rates. Prices listed for wines are quoted per bottle, unless otherwise specified and include VAT (currently 20%).

Coupons, Promotion & Sale Terms and Conditions

Coupon codes allow you, at the time of ordering, to receive a discount on a new order placed with DolceVita Wine Club.

DolceVita Wine Club keeps the right to decline orders where, in its point of view, a coupon code is invalid.

Coupon codes are only valid on specific items while supplies last and also may be withdrawn at any time.

Only one coupon code can be used per order.

Coupon codes are not valid in conjunction with any other promotion unless specified.

Coupon codes are not valid on sale items unless specified.

In case of product returns, refunds will be made for the amount of money paid in the initial order after the discount is applied and deducting shipping costs.
DolceVita Wine Club keeps the right to alter these Conditions at any time.

Quality Assurance

We are devoted to providing our consumers high level of service and are equally committed to ensuring we supply a safe and legitimate product. If wine is corked or faulty we will certainly issue a refund on the return of the bottle in question within 2 weeks of sale of the wine. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund. If you believe a wine to be faulty please contact us on info@dvlub.co.uk and we will do our best to resolve the problem.

Refunds & Returns Policy

A refund against faulty goods will only be issued against the electronic receipt and within 1 month of purchase.

We can also offer a credit or a voucher for future use.

Substitutes/Availability

All wines and other goods are subject to availability. As we tend to sell wines from small, top quality producers, some items will inevitably go out of stock. If we are unable to supply a particular item, or offer a substitute, we will not be liable to you except to ensure that you are not charged for that item.

Privacy Policy

We value your privacy, please go to our privacy page to see our full policy.

Verification Checks

To make sure that your credit score, debit or credit card is not being utilised without your authorization, we will validate name, address and various other individual details supplied by you during the order procedure versus relevant 3rd party data sources. By accepting these conditions you consent to such checks being made. In executing these checks, individual info provided by you may be disclosed to a Credit Reference Agency  which might keep a document of that information. You can feel confident that this is done just to validate your identity, that a credit history check is not done and that your credit rating will be unaffected.  All info supplied by you will certainly be dealt with securely and strictly in accordance with the Information Security Act 2018.

All information revealed through such checks shall be utilised by us according to our Privacy policy although we might refer any information which seems deceitful or unlawful to relevant third parties such as police, financial institutions, credit card firms as might be appropriate.

Applicable Law

These Conditions will be subject to the laws of England and Wales. We will attempt to address any type of disagreements quickly and efficiently. If you are not pleased with the way we take care of any kind of disagreement or wish to take court procedures, you should do so within the United Kingdom.

Absolutely nothing in these terms and conditions restrictions or limits your legal rights as a consumer. These conditions are subject to change - please refer to our site at https://dvclub.co.uk for the most up to date version.

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