These terms and conditions apply to all wines, spirits or other goods or services supplied by DolceVita Wine Club to you. DolceVita Wine Club is a trading name of DVCLUB LTD (company number 12201569, VAT Number: 335727293) whose registered office address is at 1 Wimbledon Park Road, SW181LS, London, UK.
18 Years or Older
You must be 18 years of age or older to visit our website and/or purchase any product from us. If you are younger than 18 years of age you must leave this website immediately.
Our contract with you
Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and in the case of wines and goods to be delivered to you, when we actually despatch the goods to you. At any point up until then, we may decline to supply the goods or services to you without giving any reason. At the moment we accept your order, or in the case of delivery of goods, when the goods are despatched, a contract will be made between you and us.
All wines and spirits or other goods ordered remain the property of DolceVita Wine Club until payment is received in full.
Deliveries are carried out between 9am and 6pm Monday to Friday within 5 working days from receipt of order. Deliveries are made using couriers who will require a signature, however in COVID-19 circumstances we offer contactless deliveries without signature required.
We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by the customer. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
You should inspect the goods as soon as possible and notify us immediately of breakages, errors or wine shortages. We are unable to guarantee credit or replacements unless we are notified within 14 days of delivery of the order.
For the information on Delivery charges please visit Delivery and FAQ page.
Description & Prices
The description and prices payable for the items that you order are clearly set out on our website. If, by mistake, we have under-priced an item, we will not be liable to provide that item to you at the stated price, provided that we notify you before we despatch the item concerned or, in the case where we are not despatching an item, within 2 working days of our acceptance of your order and we may cancel your order provided we refund you any payments you have made. You may agree to pay the correct price, in which case we will proceed with your order. In the unlikely event that an item has been over-charged, a full refund of the difference will be given. We reserve the right to change our prices. Please refer to our website for all current prices. Prices listed for wines are quoted per bottle, unless otherwise stated and include VAT (currently at 20%).
Voucher Code, Promotion Code & Sale Terms and Conditions
- Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with DV Club
- DolceVita Wine Club reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.
- Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time.
- Only one promotion code can be used per order.
- Promotion codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items.
- In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping, for the cash component of the original order.
- DolceVita Wine Club reserves the right to change these Terms and Conditions at any time.
We are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty we will offer a credit on the return of the bottle in question within 2 weeks of sale of the wine. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund. If you believe a wine to be faulty please contact us on email@example.com and we will do our best to resolve the problem.
Refunds & Returns Policy
A refund against faulty goods will only be issued against the electronic receipt and within 1 month of purchase. We cannot offer a credit note or gift voucher for future use.
All wines and spirits and other goods are subject to availability. When selecting the wines or other goods for our website, we try to ensure that they will remain available for a reasonable period of time. As we tend to sell wines from small, top quality producers, some items will inevitably go out of stock. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.
Please note our gift vouchers are valid for 1 year from date of issue. Gift vouchers do not have a monetary value and are not refundable. There is no given change when a gift voucher is used. You do not have the right to get change when you use a gift voucher unless the voucher's terms specifically state that change will be given.
We value your privacy, please go to our privacy page to see our full policy.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 2018.
These Terms and Conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.
Nothing in these terms and conditions limits or excludes your statutory rights as a consumer. These terms and conditions are subject to amendment - please refer to our website at www.dvclub.co.uk for the latest version.