Delivery cost
- Delivery costs depends on the value of the order and the delivery postcode
- There is no minimum order, it is possible to order any number of bottles for any value
- Delivery is free for orders above £100 for majority of England postcodes
- For orders below £100 delivery costs is £7.85 for majority of England postcodes, and between £19 and £32 for more remote areas of Scotland and Wales.
- Delivery cost is calculated at check-out stage after completing the address field.
Delivery time
- Greater London postcodes:
the order will be delivered next working day (D+1) if it is placed and paid for before 12pm (on day D) for majority of Greater London postcodes. - Other postcodes:
the order will be delivered on D+2 – D+4 depending on the postcode.
Please consult our customer services if you wish to get precise delivery information for your postcode at info@dvclub.co.uk. - Delivery time is between 9am and 6pm on working days.
- We request to indicate preferred delivery day and 3-hour time slot in ‘Delivery instructions’ field when placing the order.
Receiving the order
- In the current environment of COVID-19 we offer contactless delivery with the following options:
- The driver can ring the doorbell and leave the case outside the door without signing for delivery.
- The driver can leave the wine in a ‘safe place’ that can be specified in ‘Delivery instructions’ field when placing the order.
- As part of delivery information, we ask to provide the contact number for the driver to call in case he cannot find the delivery address (this happens for <2% of the orders). This is to ensure the order is received as soon as possible and to avoid redelivery that can take a couple of days.
Returns and refunds
If you wish request a return or a refund please contact us at info@dvclub.co.uk
How does DolceVita Wine Club work?
- DolceVita Wine Club in an online members wine club.
- We import wines directly from over 40 small wineries all around Italy for Italian wine lovers in the UK.
- You can subscribe to our bi-weekly Newsletter. It includes educational information about the wines and our latest offers and discount.
- You can also become a ‘Member’ by choosing one of the 3 Membership / Wine Subscription plans. You will then receive a wine case with our seasonal Italian wine selection once month or with the frequency you choose. Free delivery and other benefits included.
How can I place the order?
- We recommend placing the order online via our online Wine shop.
- If you prefer to place the order by phone, you can do so by calling us on 020 3287 0656.
- You can also email us at info@dvclub.co.uk and we will call you back or respond by email.
- We also operate Online Chat that is available during the day on our website www.dvclub.co.uk.
How can I pay for the order?
- You can pay for your order by card (Visa, Mastercard, American Express), by Apple Pay and via Pay Pal.
- We can also process the payment over the phone if you prefer so. We will take your card details over the phone to do that.
Membership / Wine Subscription
How to become a member?
To become a DolceVita Wine Club ‘Member’ you need to choose one of the 3 Membership plans.
What does Membership mean and include?
- Wine Membership works as Wine subscription. You receive a wine case with our seasonal wine selection with the frequency you choose (every month / every 2 months / every 3 months)
- Other benefits included.
What are the benefits of being a member?
- Save time and allow our sommeliers to choose the best wine for you from our seasonal selection.
- Wine selection is based on the average bottle price you choose as part of Wine subscription plan and on your wine preferences.
- Enjoy the comfort of receiving your favourite wine regularly to your doorstep.
- Enjoy Free delivery for Classic and Premium Plan (excludes only few postcodes in Scotland and Wales).
- Get comprehensive wine description and food matching notes included.
- We can tailor the wines to your preferences (for example All whites /All reds/ particular style /grape / or wine region)
- You can change membership type or adjust delivery frequency any time
- Payment for the membership is deducted only shortly before each delivery
- You can cancel any time you wish
What are Membership / Wine subscription plans?
There are 3 main plans that differ by the numbers of bottles in a case and the average bottle price.
Light:
- Receive a case of 3 bottles of wine with the frequency you choose. The case usually includes one Italian Sparkling wine, one White wine and one Red wine from seasonal favourites.
- For example: Prosecco DOC, Pinot Grigio, Chianti DOCG.
- The membership cost is £42 (average bottle price is £15).
- Standard delivery.
- We recommend this Wine subscription 'When you fancy a glass of fine wine once in a while'.
Classic:
- Receive a case of 6 bottles of wine with the frequency you choose. The case usually includes seasonal favourites of Italian Sparkling, White and Red wines. We can also add a bottle of Rose wine or Dessert wine.
- For example: Prosecco Superiore, Gavi, Bolgheri Rosso, Rosso di Montalcino .
- The membership cost is £105 (average bottle price is £18).
- Free delivery included for majority of postcodes excluding only few in Scotland and Wales.
- We recommend this Wine subscription 'When you fancy an exquisite wine as an aperitif or to to go with your dinner'.
Premium:
- Receive a case of 6 bottles of wine with the frequency you choose. The case usually includes seasonal favourites of Italian Sparkling, White and Red wines. We can also add a bottle of Rose wine or Dessert wine.
- For example: Italian Champagne, Riesling, Barolo, Amarone.
- The membership cost is £145 (average bottle price is £25).
- Free delivery included for majority of postcodes excluding only few in Scotland and Wales.
- We recommend this Wine subscription 'When you fancy exceptional wine for a special dinner or occasion'.
When is the wine delivered?
- You choose the frequency of how often you want to receive your wine when you subscribe.
- You can choose from once every month / every 2 months or every 3 months.
- You receive your first wine case within 2-3 days once you buy Wine subscription / become a Member.
- You receive your next delivery the second week of each period or frequency of your Wine subscription.
- For example, you join our Wine Club on 15 June and choose bi-monthly Wine subscription.
- You will receive the first wine case within 2-3 days.
- You will receive the 2nd wine case the 2nd week of August.
- You will receive the 3rd wine case the 2nd week of October and the 4th wine case on the 2nd week of December.
Can I change the frequency?
Yes, you can adjust the frequency to receive wine more often. You can also skip a delivery if you wish. Please contact us to arrange this for you.
What wine is in the wine case?
The wine case usually includes seasonal favourites of Italian Sparkling, White and Red wines. In the summer we may also add Rose. If you like sweet wine, we can add Dessert wine.
What if I do not drink White or Red wine?
We can tailor the wines to your preferences, for example ‘All white’ or ‘All red’.
How do I pay?
- You pay for the first wine case as per selected membership online. We process the payment and your membership starts.
- For next wine deliveries we will take the payment from your preferred card before delivery.
How can I cancel?
You can cancel any time by in your personal Profile.
Can I change Membership plan?
You can change the Membership plan any time you like. Just email us at info@dvclub.co.uk or call us at 020 3287 0656.
How do I search for wines on DolceVita Wine Club? Search bar in ‘Buy Wine’ section.
You can type the name of the wine / the region / the grape or any other key words in the Search bar.
Filters on the left side of the 'Shop' page:
You can refine the selection using the filters located on the left side of the Shop page.
- Type: choose from Bubbles, White, Red, Rose, Dessert, Wine cases and wine Gifts
- Special: choose from Vegan, Kosher, Low Histamines, Orange, Sulphite free wine / Natural wines
- Food pairing : Pasta, Pizza, White Fish, Red Fish, White Meat, Red meat, Cheese, Dessert
- Region: choose from all available Italian wine regions listed
- Grape: choose from all Italian grapes that available wines are made of
- Producer: choose from over 40 wine makers
Contact Us:
- You can email us at info@dvclub.co.uk or call on 020 3287 0656
- You can also use our online chat.
How do I view my previous orders?
You can review your orders in your Profile area.
What are Low Histamine Wines?
Low Histamine Wines are wines that contain less than 0.5mg/litre Histamines. The winery Veglio Michelino created Low Histamine Wines for people sensitive to Histamines or suffering from Histamine intollerance.
Current selection includes:
- one dry white wine Chardonnay Low Histamines
- and 4 dry red wines: Barbera Low Histamines, Dolcetto Low Histamines, Dolcetto Diano d’Alba Low Histamines and Nebbiolo Low Histamines. To learn more about Low Histamine wine please follow the link http://www.lowhistamines.com/en/home
To order Low Histamine wines please follow the link https://dvclub.co.uk/dietary/low-histamines/
What are Vegan Wines?
- Vegan wines are the wines that are made without any animal product being used for the fining stage of wine making.
- The most commonly used non-vegan fining agents are casein (a milk protein), albumin (egg whites), gelatin (animal protein) and isinglass (fish bladder protein).
- Vegan wine is the wine that is made with vegan fining agents like carbon, bentonite clay, limestone, kaolin clay, plant casein, silica gel, and vegetable plaques are all suitable alternatives.
What are Natural / Sulphite free wine?
Sulphites or sulfur dioxide (SO2) is a natural by-product that occurs in wine during fermentation stage. Hence all wine will contain a trace or a low amount of naturally occurring sulphites.
The difference comes is the amount of ‘added sulphites’.
Natural or ‘no added sulphites’ wines are wines that are made with either no sulphites added during wine making process or a very low quantity added.
Why are sulphites added to wines?
Sulphites are very important for the wine. They protect the wine from any bacteria during wine making process, from oxidation once the bottle is opened, from temperature changes and movement during transportation process.
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